The Rotten Beef Blog

Rotten Beef….What's Eating You?

  • Nov 18

    You ever had to call for support on your computer and had to wait and wait and wait? Did you wonder what took so long to get to your call? The reason is some people just can’t grasp technology. Tech support should divide itself between customers that “get it” and customers who “have no clue”! Better to simply rename the Departments: Rescue, Repair, and Refuse to Consider.

  • Apr 17

    I sent my laptop off for repair around 6 weeks ago. It was still under warranty which was good so I wasn’t worried about the bill. The retailer where I purchased the laptop and also dropped it off for repairs called yesterday to let me know it had returned and the repairs were complete.

    I head over tonight after work to pick up my computer. It takes the guy 10-15 minutes to track down the whereabouts of it. When he returns with it, the first thing I noticed was the key on the keyboard that had fallen off I specifically requested to have put back on was not. Not only that but the guy couldn’t even find the key that I sent along with the laptop. I ask him what the deal was. He proceeds to explain in retail terms “although the first repair was covered under warranty, the key falling off was considered wear and tear” therefore they did not reattach it.

    I’m thinking (out loud of course) Why didn’t they at least contact me, tell me it wasn’t covered and would I like to have it fixed anyway? “No clue” he says. Apparently not. If they brought a car in for and oil change and the mechanic noticed the tire going flat, should he let it be just because that wasn’t what they originally came in for? Just an analogy, but I’m sure you see my point.

    Luckily, the tech guy at the counter was willing to help. He snagged a key off one of the floor models, and proceed to fabricate it (wasn’t the same exact one) so it would fit and at least cover the gaping opening in the keyboard. Very nice of him and I of course thanked him.

    So out of incompetence, ignorance or just plain stupidity, comes a random kind act. Thanks for helping me out computer tech guy!

  • Mar 4

    I got a new program and installed it today. When I tried to update it, I got a message saying the program subscription had expired. How could it expire if I just installed it? Well I’ll tell you. My computer came pre-installed with new software programs. One of them was a program I was replacing. Only thing I didn’t realize was the pre-installed stuff needs to be uninstalled in a different way.

    I called up tech support and was speaking with a girl who was trying to help. Problem was she was following a script and didn’t exactly help matters. After an hour, I gave up and tried it my own way. I messed with uninstalling/reinstalling, editing the registry, doing a system restore, none of which worked.

    I called tech support again, this time a knowledgeable fellow took some information, guided me through a couple steps and then informed me of their “special tool” to uninstall their software.

    I followed his steps as he described, rebooted the computer, reinstalled the software and Voila, it finally worked! Only took about 2 1/2 hours, but I can finally move on to other projects.

    Why do these companies make it so damn hard to remove something you don’t want or need anymore? I have no clue, but I’ll be one up on them next time.

    Blog ya later.